Posts Tagged ‘knowledge transfer

27
Oct
16

Bonus content – Event Garde e-news – November edition

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Mary Manier

Q & A with Mary Manier, director of sales, Experience Grand Rapids

Learn: Q: How do you learn best? By reading in a coffee shop with lots of noise or in a quiet, library-like setting?
A: I learn best in a quiet, library-like setting.

Network: Q: Some people are wallflowers while others are natural networkers. Which are you (or are you in the middle)?
A: I am in the middle. I survey the crowd before I jump in.

Transfer: Q: Let’s say you just attended a certification course. What would be your first step in applying what you learned?
A: When I get done with a session, I highlight my action items. When I get back to the office I look at my highlighted notes and start taking actions.

Q: Please share with us a must-have resource and why you just can’t live without it.
A: Google! I research potential associations, potential contacts and more.

Q: What is your favorite season…and why?
A: Summer – I love the water and sunshine!

28
Sep
16

Bonus content – Event Garde E-news – October edition

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Angie Ahrens, director of meetings and events, Connect Meetings

Q & A with Angie Ahrens, director of meetings and events for Connect Meetings. Follow her on Twitter.

Learn: Q: What’s your favorite part about learning something new?
A: The excitement of figuring out how I can work with this new information, as well as how I can share it with someone else!

Network: Q: What’s your No. 1 networking trick?
A: Passion hunting. I try to discover what people are passionate about as it not only helps remember their name, but also links our personal connection. (Isn’t that what events are all about? People?) Note: Disney is a good way to start a conversation with me!

Transfer: Q: How do you think mentorship aids in knowledge transfer?
A: Mentorship is just that – the transfer of knowledge that is related to experiences. It is one’s responsibility to share the knowledge he or she has with others, to continue to strengthen our industry by strengthening our peers. I’m lucky to have mentors in my life, and only hope that I have taken all the knowledge they have given me to do good with.

Q: Please share with us a tool/resource/book/blog/article/website/etc., and why you just can’t live without it.
A: I have “magazine Monday,” which is a good way to stay current professionally. But I do love getting ideas from BizBash and a variety of Instagram accounts on events.

Q: If I were writing a book about your life, what would the title be, and why?
A: “Entertaining Life Daily.” It was actually the name of a blog I used to write, and it took me quite a while to come up with it. I realized that my personality is pretty optimistic and I was always looking at each day as a new adventure. I try to entertain myself and those around me daily, knowing that we have the opportunity to make each moment count. Plus, entertainment can be found in a variety of places – never stop looking!

29
Aug
16

Bonus content – Event Garde e-news – September edition

Bob Thomas

Bob Thomas, Michigan Chamber Foundation

Q & A with Bob Thomas, senior director of operations and executive director, Michigan Chamber Foundation at Michigan Chamber of Commerce

Learn: Q: What’s one subject you’d like to learn more about?
A: I’d love to learn more about macroeconomics. The more I grow in my career, the more these concepts seem to creep in.

Network: Q: Social media or face-to-face? Which form of networking is better and why?
A: I think social media is a more interesting way to network, but face-to-face is more effective for establishing a trustworthy relationship.

Transfer: Q: Tell us about an experience in which you learned something new and then applied it to your personal or professional life.
A: I started taking ballroom dancing lessons. Not only have I learned a ton about dancing, it’s been a fantastic experience to learn more about my partner, communicating non-verbally and leading by following. It’s an amazing trust-building exercise.

Q: If you could live someone else’s life for a day, who would it be, and why? 
A: I love my life. I don’t know that I’d want to live anyone else’s drama but my own! But I’d love to spend a day with James Corden and do “Carpool Karaoke.”

Q: Would you rather sky dive, bungee jump or climb to the top of the Golden Gate Bridge, and why?
A: None! I’m afraid of heights.

09
Aug
16

Big city love from ASAE

attendees6Good news fellow Midwesterners!

In 2018, ASAE’s Annual Meeting and Exposition will be coming to Chicago!

On July 25, ASAE announced the host cities for its meetings, through 2022:

2017 – Toronto
2018 – Chicago
2019 – Columbus
2020 – Las Vegas
2021 – Dallas
2022 – Atlanta

“Congratulations to the cities selected for our 2018, 2019, 2020, 2021 and 2022 ASAE annual meetings and expositions,” said John Graham, ASAE president and CEO. “We had seven cities that were finalists in our selection process, and each one did a fantastic job. The proposals submitted by the winning cities exceeded our expectations. Looking forward to growing our partnerships with the respective convention and visitors bureaus in the coming years as we plan exciting and engaging meetings.”

ASAE last held its annual meeting in Chicago in 2007, which had the highest attendance of association executives. In 2019, it will be the first time Columbus has hosted an ASAE Annual Meeting & Exposition.

attendees11And, it’s hard to believe, but the 2016 ASAE Annual Meeting is next week, Aug. 13-16, in Salt Lake City, offering a versatile lineup of sessions and inspiring keynotes. New this year, ASAE is offering learning formats from which to choose.

I’m guessing there will be avid social media engagement, especially on Twitter using #ASAE16 and @ASAEAnnual. In fact, I’ll be following the stream, searching for future blog post topics and future guest bloggers. So please follow me on Twitter and don’t be afraid to tag me!

Is it your first time? Check out these tips from ASAE. And remember to use #newbie on your tweets.

At the same time, download the ASAE Programs App to help you connect with your network, keep track of your schedule and engage on social media.

And finally – have fun! I’ve been to Salt Lake and it’s a gorgeous city with some must-try eating hotspots. We’ve heard about how much revenue events such as Super Bowls and presidential debates generate for cities, think about how excited Salt Lake is to welcome you! Share some Twitter love.

I look forward to communicating with you next week!

28
Jul
16

Bonus content – Event Garde e-news – August edition

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Stephanie Wohlfert. Courtesy of Michigan Meetings + Events.

Q & A with Stephanie Wohlfert, meetings coordinator, MSAE

Q: Learn: What’s one subject you’d like to learn more about?
A: Nutrition Science – Throughout the last several years I’ve become more conscious about health and wellness and what my family and I eat daily. I focus on eating non-processed foods without all the fillers and preservatives. I have a very good understanding of why this is important; however, I’d love to take it to another level and understand the science behind it, too, so I can educate others as well.

Q: Network: Social media or face-to-face? Which form of networking is better and why?
A: Although I’m a fan of social media for so many other reasons, when it comes to networking, I think I’ll forever be “old school” in thinking face-to-face is the best form of networking. I know we are a lot busier in our personal and professional lives than ever before, but I’ll never get tired of physically attending a networking event to meet people in person. I feel that you can connect with people so much more on a personal level this way.

Q: Transfer: Please share with us a resource you just can’t live without.
A: I don’t read as many books as I’d like but my go-to book to keep me on track is “Secrets of the Obvious” by Harry Cohen. One of my colleagues gave me this book several years ago when I was very green in the industry and feeling overwhelmed with balancing my personal and professional life. Sometimes we get so caught up with the hustle and bustle of everyday activities that we forget the basics and how just focusing on a few positive changes will restore that balance!

Q: Tell us about an experience in which you learned something new and then applied it to your personal or professional life.
A: Ah, yes! Last year I attended the Convention Industry Council’s CMP “Conclave” and I’ll never forget the opening keynote speaker, Andy Cohen. His presentation was titled, “The Assumpt,” and it was all about the daily assumptions we make and how sometimes we treat our assumptions as truths rather than reality. Every time I hear or think the word “assume,” I now instantly think of why I should be more aware, keep an open mind and ask more questions.

Q: Which adjectives best describe you?
A: Dependable. I think I’ve been carrying around this adjective to best describe me for quite some time but I pride myself in always being reliable to those around me. Although I feel like I can always do more for people, I love helping out and doing things for others. I want my friends, family, colleagues and those I meet along the way to know they can always depend on me.

26
Jul
16

Improving knowledge transfer in your organization in 3 stages

 

Karla

Karla Gutierrez, marketing manager and digital strategist, Aura Interactiva

The following guest blog post is adapted from a recent blog post by Karla Gutierrez on SHIFT’s e-Learning blog.

 

Learning transfer is challenging because it’s difficult to predict how each person will respond to a course.

The most powerful reason learning transfer is ineffective, as was revealed during the ATD International Conference & Exposition 2016, is that 90 percent of training is designed without a well-defined strategy that facilitates it.

As a training manager and an e-learning designer, you have to provide a comprehensive learning experience, in all stages of learning transfer: before, during and after training.

You can facilitate a glitch-free learning and transfer process by adopting these measures even before the training program starts.

Before the training

1) Carry out a thorough training needs analysis.

A comprehensive training needs analysis exercise with the trainees will help you assess what skills and knowledge they need to excel in their job responsibilities and the gaps in their existing knowledge and skill sets. The insights you gain from a training needs assessment will help you design e-learning courses with relevant content that helps learners perform well in their jobs.

2) Identify the purpose (the what’s in-it-for-me information) of training.

Identify the training goals and learning objectives before you start designing the course. This ensures all team members are on the same page, work towards a common goal and focus their efforts to achieve similar objectives.

3) Align learning outcomes with business goals and on-job tasks.

Establish a clear association between company business goals and the skills learners will develop by the time they complete the course.

4) Plan to provide just-in-time learning using the most appropriate delivery method.

To ensure your training has the maximum impact on learners, provide training just when they need it. For instance, sales reps need to access a course on the last update on a product when they are at the store in front of the client.

5) Meet the learners.

To motivate your audience of learners, managers must ensure they meet at least some of them before the training and tell them about the significance of the material. Managers, meanwhile, should realize the significance of the learning and understand how they can facilitate the learning process for their team members and create opportunities for them to apply the knowledge.

before-during-and-after-training2During the training

You have to ensure the e-learning course communicates meaning efficiently and creates a memorable learning experience.

1) State the “what’s-in-it-for-me” information at the beginning.

The astute learner wants to know, “What’s in it for me?” The onus is on the e-learning designer to provide a satisfactory and credible answer to this question.

2) Chunk content to prioritize and eliminate clutter.

Chunking and prioritizing content ensure your course is clutter free and relevant. Adult learners are short on time; they appreciate a course that cuts to the chase right away.

3) Draw upon the learner’s prior knowledge to create associations.

We learn best by associations. It’s easy to comprehend, remember and retain new concepts when we can connect the dots and discover underlying patterns. Try to help your learners draw upon their prior knowledge or experience to understand, discover similarities and make sense of a new concept.

4) Use instructional strategies that establish relevance.

The adult learner is motivated to apply his newly-acquired knowledge only if he or she is confident it will help him or her tackle real-life challenges.

5) Align content with real-life job roles and responsibilities.

Create scenarios or stories that demonstrate positive outcomes. Incorporate case studies and video testimonials to add legitimacy. Use these media to explain how the learner can improve his or her on-job performance, as the people in the case studies and videos have done, after taking the course.

6) Keep an eye on the learning objectives while you design the course.

Whether you’re writing a scenario or planning an activity, continue reviewing the learning objectives. This ensures your content is relevant and there is no information that does not directly relate to the overarching goals of the course.

7) Divide the program into modules.

There are several advantages of spacing out and delivering your course in modules, but most importantly it has to do with the transfer of learning. When learners return to work after completing each module, they get an opportunity to apply their newly-acquired knowledge.

8) Provide action plans to retain and improve motivation.

Help learners prepare action plans to guide them when they are back to work. These action plans lay out the guidelines that will assist learners to apply what they have learned during the training.

boosting-business-performance-with-a-knowledge-transfer-partnership-sme-event-98_3-Knowledge transferAfter the training

The learning process continues long after the training is over.

1) Supplement the training with “social learning.”

We all learn best when we have examples to follow, friends to share our successes with, buddies to learn from and mentors in our midst. In-person meetings, chat groups, forums and videos of trainees sharing their stories are effective ways to incorporate social learning in the learning process.

2) Provide refresher courses.

Trainees often report being unable to retain key learning points after the training is over or recall these concepts when needed. A refresher course can improve recall. The course should be simple and provide just a crisp and coherent summary of the key learning concepts.

3) Arrange post-training follow-up sessions.

Reflection is one of the most efficient ways to cement the knowledge, identify gaps in training and identify the barrier(s) to a strong transfer of learning. You can send follow-up emails to trainees after about a month to reinforce key learning points. You can arrange post-training follow-up sessions to provide supplementary lessons or use these opportunities to let trainees practice their skills or discuss their experiences as they try to apply their knowledge on the job.

4) Create opportunities for practice. 

Multiple research studies have emphasized the importance of repeated practice to cement one’s newly-acquired skills. Employees should be provided ample opportunities at the workplace to practice the skills they have learned from the training program.

 

28
Jun
16

Bonus content – Event Garde e-news – July edition

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Carla Kalogeridis

Q & A with Carla Kalogeridis, president, Arion Media Services. Follow her on Twitter at @CarlaKalo.

Q: Learn: Let’s say you’re studying for a big exam. Are you a crammer, or do you like to plan ahead?
A: I plan ahead to cram.

Q: Network: How do you help a wallflower, who’s not comfortable networking at a professional event, loosen up?
A: My staff knows that if they ever see someone at one of our events who is standing alone, they MUST go up and introduce themselves, have a conversation and introduce the “loner” to at least one other person. If I am the one approaching the person, I start with a big, warm smile and say something like, “I don’t think we’ve met…” and then ask simple questions to get him or her to open up a little. And when an authentic opportunity comes up in the conversation, I try to give the person a compliment of some kind.

Q: Transfer: What resources/tools do you find most helpful in helping you retain knowledge?
A: I’m outgoing and confident, but an introvert when I’m learning. I like to see a visual demonstration or example or read the information (as opposed to just hearing it) and then I like to digest it on my own before putting it into practice with others. I think it’s because I like to retain my dignity during the learning process, so I want to retreat and make sure I know the material – and then, let me loose and get out of the way! For example, I learned how to line dance a few years ago standing at the very back of the crowd. But once I knew the moves, I moved right up in front next to the teacher and had a wonderful time.

Q: Please share with us a tool or resource you just can’t live without.
A: It’s tough to pick just one… but if one is all I get, I pick “Science and Health” by Mary Baker Eddy. I like to think deeply – particularly about spirituality and metaphysical concepts. I find that having about an hour of quiet time in the morning prepares me mentally for my day more than anything else. I’ve been studying “Science and Health” for years, and I am constantly gaining new or expanded meanings from parts that I’ve read many times before. So that’s a personal resource I can’t do without. From a professional standpoint, I really enjoy reading what people post and link to on Twitter. It’s a great way to read the latest information on a topic and an invaluable tool for research.

Q: It’s almost 4th of July! Which type of firework best represents your life?
A: That dud firework that doesn’t light. Right now, one week out from an association client’s big annual conference, I’m simply too pooped to pop.




meet aaron

Association learning strategist & meetings coach. Founder & president of Event Garde. Passionate about cooking, running, blogging, old homes, unclehood & pet parenting (thanks to Lillie the pup).

meet kristen

Writer, editor, public relations professional. Digital content manager. Proud mom of three. Total word geek. Spartan for life.

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