Posts Tagged ‘technology

24
Jun
14

5 Cool Things Associations Are Doing at Meetings and Events

This month’s guest blog post is by Samantha Whitehorne, deputy editor for Associations Now. Contact Whitehorne at swhitehorne@asaecenter.org.

Samantha Whitehorne

Samantha Whitehorne, deputy editor for Associations Now.

As the weekly blogger (and deputy editor) for ASAE’s AssociationsNow.com, I write about some of the innovative things that associations are doing for their meetings and conferences. While it can be stressful to come up with something new each week, it gives me a chance to spotlight association meetings, which sometimes are wrongly perceived as unable to keep up with the likes of bigger conferences such as SXSW or TED.

Here are five ideas executed by associations throughout the past year that I think are the best of the best.

Have Staff Wear the Latest Technology
In April, the Washington Restaurant Association outfitted its onsite staff with Google Glass to provide a live video feed of the event.

During the two-day event, WRA staff wore Google Glass while walking around the show, producing a video feed that streamed on its web site to give people an idea of the event’s layout and provide additional exposure for exhibitors via “on-camera” interviews.

“It allows us to go to a lot of the exhibitors and industry experts who are part of the trade show and interview them in a casual manner,” Lex Nepomuceno, WRA’s director of communications and technology, told Associations Now.

Keep Attendees’ Health in Mind
More associations are helping to keep attendees on track when it comes to their health and fitness while they’re onsite. For example, the annual conference and exhibition of the Health Information and Management Systems Society offered a three-day Wellness Challenge this year.

Here’s how it worked: Attendees had to sign up through the meeting web site and were required to have a fitness tracker to participate. They could either purchase a Misfit Shine activity tracker for $59 through HIMSS, which they picked up onsite, or use their own.

Each of the three days featured a different challenge. Participants used their trackers to calculate each day’s measurements and then posted their numbers online to qualify for daily prizes, which included two $300 gift cards and an iPad mini. To ramp up the competitive spirit, participants and other attendees could visit a booth in the exhibit hall to see who was in the lead each day.

Perfect the First-Time Attendee Experience
Conference newbies can be just as anxious to attend a meeting as they are excited, especially if they don’t know anyone, which is why the first-time attendee experience is so important.

The Society of American Archivists, with the help of its Students and New Archives Professionals Roundtable, put together a first-timer’s guide for its 2013 joint meeting with the Council of State Archivists. It includes a list of what to pack and a guide on how to best network at the conference. In the latter section is a breakdown of networking opportunities made specifically for first-time attendees, including the Navigator and Lunch Buddy programs. SAA also has two other resources on its site for first-timers: One has interviews with three previous attendees highlighting their tips and tricks for making the most of the conference and the other focuses on how to best navigate the meeting.

The American Homebrewers Association also has a fun first-timer’s guide for the National Homebrewers Conference on its site. My favorite tip — written by “AHA Conference Veterans for Fun” — is this: “As delicious as it is, beer is not really food. Don’t get carried away with your conversation on hop glycosides and hot side aeration and forget to eat.”

conferenceDesign a New Learning Experience
Well-known keynoters, high attendee numbers and hundreds of education sessions are nice, but they don’t guarantee a successful meeting. What does? Designing a learning experience members can’t re-create or find elsewhere.

With member feedback in mind and a desire to create a more engaging learning experience, the National Association of Secondary School Principals made a fundamental shift in how knowledge was acquired and delivered at the NASSP Ignite 2013 Conference.

The backbone of the strategy was the Connected Learning Center, located in the middle of the exhibit hall. The center featured a technology showcase to demonstrate new tools and included a place for speakers to hold mini-sessions to dive deeper into concepts and topics they presented on during their larger, 75- to 90-minute learning sessions held earlier the same day.

To further encourage this dialogue, presenters also were able to hold “office hours” in the center. These open-door meetings gave speakers and attendees the opportunity to discuss the work they’re doing.

Let Members Do the Planning
In an effort to get members more involved in the meeting-planning process, the National Association of Plan Advisors — a sister organization of the American Society of Pension Professionals and Actuaries — let members select session topics for its NAPA 401(k) Summit, which took place in March in New Orleans.

The best part was that it was inexpensive and simple. ASPPA used the free, open-source platform All Our Ideas for the voting process. The tool was easy for members to navigate. They were given two session ideas, and they could either pick their favorite or add their own idea into the mix for others to vote on. The process was then repeated. The platform’s algorithm sorted and ranked the ideas in real time, allowing members and ASPPA staff to see what topics were in the lead.

What other cool and innovative things do you think are occurring in the meetings space, association-related or not? Share in the comments or shoot me an email at swhitehorne@asaecenter.org.

17
Jun
14

MOOCs: A myth for the masses? Not so much

MOOC infographic

An infographic by Online-PhD-Programs.org summarizing MOOCs.

Massive Open Online Courses – or MOOCs – seem to be all the rage. And why not, when learning is just a click away?

MOOCs are online classes that are available to anyone with a computer and/or Internet access. Some MOOCs are free, but others aren’t. It’s a bit confusing as MOOCs are still trying to find their place among social media, 24-7 access to news and a society that thrives on convenience.

It seems higher education has embraced MOOCs as a way to foster global education, but what about other industries?

According to Online-PhD-Programs.org, 4.7 million people participate in MOOCs through Coursera. But only 8 to 10 percent of those enrolled actually complete the class. So is it worth it?

It’s a constant source of debate, which may explain why associations have been reluctant to enter the MOOC market.

Tagoras recently released a whitepaper on fringe trends, and MOOCs were included in the report. “Fringe” refers to the fact that based on Tagoras’ research, only 10 percent of participants have adopted burgeoning trends.

“MOOCs aren’t just disrupting how training is delivered; they are changing how companies interact with their employees and others on a much grander scale,” said Bryant Nielsen, founder of corporate training firm Your Training Edge.

Throughout the last few weeks, Nielsen has written about 13 megatrends of MOOCs. Perhaps most relevant to associations is lifelong learning.

“One of the biggest impacts MOOCs have had is to make education available to people of all ages,” Nielsen said. “As a result, lifelong learning has become one of the biggest trends in recent years: In their spare time, people who once might have flipped on the television are now booting up their computers to learn and accessing learning resources on their mobile devices whenever they have a few minutes of downtime. Companies can capitalize on this lifelong learning trend both by offering engaging courses to the public and by recognizing their employees’ independent learning endeavors.”

But how does an association know if a MOOC is a right fit?

The key is to decide what it wants to accomplish, Tagoras says.

online-educationThe massive nature of MOOCs makes them incredible marketing tools. A MOOC can establish an association as an expert in a topic or field, while also turning curious learners into members. But a word of caution: As with anything new, there’s risk. Associations are often leery about giving away their content for free, but that’s the name of the game when it comes to MOOCs.

The key to creating successful MOOCs, according to Tagoras, is to make content general – to appeal to the masses. While it’s a good idea to showcase your best experts, a MOOC may not be the best option for a specific professional development topic.

In addition, MOOCs probably aren’t going to generate revenue, at least not at first. So it’s best to think of a MOOC as a long-term investment. Rather than making money, an association can build upon a brand while creating ambassadors, who will eventually help recruit members.

Finally, associations need to remember that completion of a MOOC isn’t a sign of its success, Tagoras says. Instead, associations should focus on the takeaways participants get from a MOOC and on the importance of educating the masses.

“While only 6.6 percent of respondents offer MOOCs and only 4.6 percent more plan to begin offering MOOCs in the next year, according to the survey behind our 2014 Association Learning + Technology report, we’re excited about the massive models enabled by MOOCs and expect more associations to embrace it in the coming years, as they realize the ready-built audience of their profession or industry could benefit from a MOOC offering,” Tagoras says.

This is just the tip of the iceberg when it comes to MOOCs. You’ll continue to hear about them as more people embrace online learning, and as such, I’ll be doing a couple follow-up posts.

So if your organization offers a MOOC, please contact me. Or if you’re an expert on the subject, please reach out. Have you ever participated in a MOOC? Tell us about it.

22
Apr
14

Life goes on…and so does learning

AlbertEinstein-001As some of you may know, in addition to my role with Event Garde, I work for Michigan State University’s central communications office. I love working with students. They’re brilliant. They’re ambitious. They’re overachievers. And some of them are old, well, older.

I’m amazed by the nontraditional students I encounter on campus. Some are undergrads and some are grad students. And others are lifelong learners. MSU, like many universities around the country, offers lifelong learning credits. In fact, I took my first graduate class as a lifelong learner because it was so much cheaper.

Lifelong learning seems to be on the upswing as curious minds look for answers. But sometimes, universities don’t fit the bill, which is where associations should step in.

“With the short- and long-term value of traditional degrees increasingly in question, the number of people looking for alternatives will grow,” said Jeff Cobb, co-founder of the consulting firm Tagoras. “As a result, certification programs, assessment-based certificate programs, digital badging and competency-based education are likely to be areas of significant growth for continuing education and professional development providers.”

Why? Globalization.

Even mom-and-pop businesses are dabbling in international business. It’s safe to say that in today’s global economy, employers require skills that go beyond a degree. They want trend-savvy employees, so professional development is a must.

Jeff Cobb and Celisa Steele

Jeff Cobb and Celisa Steele, co-founders of Tagoras

And so, Cobb said, associations should beef up their education staffs. Cobb recommends hiring in-house subject matter experts to address increasingly complicated global issues. Their specialized industry knowledge and stakeholder connections are invaluable to creating lifelong learning materials. Remember this as your association competes with cheap, easy-to-find educational resources a la the web.

That said, associations should capitalize on technology, not shy away from it. For example, if an association offers online certification, it can easily incorporate a YouTube video or podcast. Crowdsourcing is also key. Associations should provide a platform to allow their members to share virtual resources.

At the same time, technology provides incredible tools to measure the effectiveness of your association’s lifelong learning opportunities.

“A variety of tools – from web and social media analytics to e-mail statistics to low-cost feedback systems like iPerceptions – can be used to extend and strengthen traditional, less agile market research methods,” Cobb said. “Organizations need to get more adept at using these tools, testing new ideas quickly and moving to full implementation with decisiveness.”

Tagoras has produced a list of tips for associations that want to compete in a global market for continuing education and professional development.

Simply put: Learning doesn’t stop after high school or college. And your association can easily meet the demand.

So now I’m wondering, where do Massive Open Online Courses fit into this equation? If you know of an expert on MOOCs, or if your association uses MOOCs, please contact me. I’d like to write about this in the near future.

25
Mar
14

Association e-learning: what you need to know

Sarah Lugo

Sarah Lugo, digital marketing coordinator for Digitec Interactive

This month’s guest blog post is by Sarah Lugo, digital marketing coordinator for Digitec Interactive. Follow her on Twitter.

 

Associations are beginning to grow their education departments by bringing member education online. Why? Selling courses and certifications online provides a new revenue source for the association while adding more value for members. At the same time, members who can’t attend a conference or workshop benefit from the convenience of on-demand content. But it’s difficult for many associations to determine the types of offerings they should provide online.

Want to get off to a good start with your association’s online education products? Here are my suggestions for best-in-class member education:

Give members what they need and want
. Will an eight-hour course be something members will utilize or do they prefer shorter “mini modules?” The education members want online will likely differ from what they want at a conference. Analyzing the online education products your competitors provide can also help you determine what already exists and what your audience wants. The best way to determine what your members need and want is to ask. Survey your members and gauge their interest in potential topics and formats. While you’re at it, ask members what they’d be willing to pay for these offerings. For tips on surveying members and valuing your education products, check out Digitec Interactive and Tagoras’ recent webinar.

Keep it fresh. The shelf life of an online course is not indefinite. Keep your content fresh by re-purposing and updating content routinely to ensure it’s both relevant and timely. Pre-plan your content’s maintenance schedule and decide how you’ll determine when the content has “expired.” One suggestion is to look at the data from your Google Analytics account and the association’s learning management system (LMS) to determine which courses are least popular among members. The trick is to refresh the course or webinar before traffic has died down completely. If the content has become so outdated that members have quit purchasing it entirely, consider whether the topic is still relevant to your members.

Invest in marketing. Most associations do an excellent job of marketing their annual meeting, but few know how, or even attempt, to effectively market their online offerings. Developing and delivering education is an investment like any other initiative. Don’t sell yourself short by assuming, “If we build it they will come.” Getting members involved early on (i.e. surveying) is also helpful in obtaining buy in. Keep members abreast of your plans to offer online education and begin marketing your offerings well before they launch. Once you’ve launched your first course, continue to roll out additional offerings and utilize features within your LMS to “up sell” members on related courses. You can read more about marketing your education products on the Association eLearning Blog.

e-Learning Concept. Computer KeyboardEducation is at the core of professional and trade associations, and technology-enabled learning is quickly gaining popularity with membership organizations. Associations are uniquely suited to provide members with specialized professional development and continuing education, so if you haven’t already, it’s time to get started with association e-learning and begin bridging the skills gap for your members. There is value in offering online education, and with these tips you’re sure to get off to the right start at your associations.

11
Mar
14

New data: Volunteerism at an all-time low

volunteer-11As parents, I think most of us want to instill in our children the importance of giving back. Thus the reason I’m PTA president, I teach Sunday School and chaperone field trips.

As a working mom, it’s sometimes hard to manage professional and personal commitments, but new federal government data suggest that we working moms volunteer the most.

That said, volunteerism is on the decline, according to a new report released Feb. 25 by the Bureau of Labor Statistics. The report found that volunteerism fell 1.1 percent in 2013, with a total of 25.4 percent of people reporting some form of volunteerism. This figure is the lowest since the bureau started the survey in 2002.

Data were collected through a supplement to the September 2013 Current Population Survey, sponsored by the Corporation for National and Community Service. The CPS is a monthly survey of about 60,000 households that obtains information on employment and unemployment for the nation’s civilian non-institutional population age 16 and older.

According to the report, about 62.5 million people volunteered at least once from September 2012 to September 2013, averaging 50 hours. And, as mentioned above, women volunteered more than men.

Surprisingly, while we’ve heard that Millennials and younger generations find volunteering important, 35 to 44 year olds volunteered the most, while 20 to 24 year olds volunteered the least.

Why? Because many of us in our mid-30s and mid-40s are parents. Specifically, the report found 44.5 percent of moms vs. 38 percent of dads volunteered. Religious organizations took the top spot for volunteering, followed by schools, sports groups or other youth extracurricular groups.

Other key findings of the BLS survey:

  • Married people volunteered at a higher rate
  • Those who achieved a higher level of education volunteered more often and were more likely to volunteer with multiple organizations
  • Part-time employees volunteered more than full-time employees
Peggy Hoffman

Peggy Hoffman, president of Mariner Management and Marketing, LLC

The data may be surprising, but it’s important for associations to keep them in perspective, said Peggy Hoffman, president of Mariner Management and Marketing, LLC.

“There isn’t clear indication of why [volunteer hours are down], but remember that this study looks at community volunteering, which is different from association volunteering,” she said.  “We do know that people have less time and more work responsibilities, so it makes sense that volunteering is down and will continue to be until we create accessible volunteering.”

So what’s the key, especially to attracting young, energetic volunteers?

Gen Xers are inspired by entrepreneurial approaches and celebrate individual effort and risk-taking, Hoffman said.

In addition, Millennials thrive on cross-mentoring with older volunteers, especially when it comes to technology, said Elizabeth Engel, CEO and chief strategist for Spark Consulting, LLC.

“This presents a terrific way to build relationships between the generations, to create micro-volunteering opportunities for your younger volunteers, to allow them to develop the professional skills they seek through volunteerism and for your Boomer volunteers to learn new skills as well,” she said.

But first you have to ask, Engel added. In fact, according to the BLS study, 40.5 percent of people volunteered because they were asked.

And feedback is just as important. Engel and Hoffman suggest asking what interests volunteers, and it can be done casually during drinks, a quick poll or during a conference call.

Elizabeth Engel, CEO and chief strategist for Spark Consulting, LLC

Elizabeth Engel, CEO and chief strategist for Spark Consulting, LLC

“You can ask people to suggest topics for your newsletter, magazine, blog, webinars or conference, or vote on topics others have suggested. You can ask people to rate an article or comment on a blog post. You can ask people to post a question or an answer to your LinkedIn group, private community or list serv.

“You can ask people to make a personal call to a new member, welcoming her to your association. You can ask people to serve as welcome ambassadors at your chapter events or as meeting buddies for first-timers at your annual conference. You can ask attendees to share their thoughts at a town hall meeting at your next event. You can ask people to take a poll or short survey. You can ask people to share your content through Facebook or Twitter. You can ask them how they’d like to contribute to your association. Truly, you’re only limited by your imagination,” Engel said.

For more ideas on attracting volunteers, check out this previous blog post about mission-driven volunteering.

What trends are you seeing in your volunteers? Are you surprised by the findings of the BLS report?

25
Feb
14

That’s so…2013

Each month, we’re asking editors and content producers to share with us what they’re writing about, upcoming trends and other behind-the-scenes must-haves for the association industry.

Julie Shoop

Julie Shoop, editor of Associations Now.

If you’d like to contribute, please contact Kristen Parker, digital content manager for Event Garde LLC, at Kristen@eventgarde.com.

This week’s guest blog post includes excerpts from “What’s Out, What’s In: Association Edition,” by Julie Shoop, editor of Associations Now.

Rebranding

Out: Aging brands
In: New names, fresh logos

Globalization, digital technology, shifting markets, regulatory change—with so many disruptions in the business environment, it’s no wonder that a slew of associations remade their brands and aimed to broaden their reach in 2013. Cases in point: Lobbyists became government relations professionals; recording merchandisers became Music Biz. Associations in the fashion, mobile, supply chain, marketing and recycling industries hopped on the rebranding bandwagon as well. We’ll be watching for who’s up next in 2014.

Conferences

Out: Lavish meetings and events
In: Slim federal conference and travel budgets

There’s a new reality for associations serving industries that interact heavily with the federal workforce: Government meeting attendance isn’t what it used to be. The wave of scrutiny that started in 2012 with revelations about a lavish General Services Administration conference in Las Vegas grew higher this year as reports of excessive spending on meetings by the IRS and Department of Veterans Affairs came to light. With slimmer conference and travel budgets now written into law, association events will continue to take a hit. Associations will need to drive home the value of face-to-face meetings to government agencies that will be footing the bill with fewer dollars and congressional watchdogs looking over their shoulders.

Workplace Culture

Out: Constant collaboration
In: Time and space for solitude

This was the year when a “whole world of secret introverts” was exposed, and being quiet was suddenly cool. Thanks largely to Susan Cain, author of the bestselling “Quiet: The Power of Introverts in a World That Can’t Stop Talking,” momentum is building for greater understanding of different personalities and work styles to leverage every staffer’s strengths in pursuit of business goals. It was an eye-opening message for associations, where collaboration is king. Remember the buzz around open workspaces to promote teamwork? Now, not so much.

Volunteers

Out: Long-term commitments
In: Micro-volunteering

Plenty of dedicated association volunteers share their time and talents in abundance year in and year out—but that’s probably a small group of your hard-core enthusiasts. Micro-volunteering is emerging as a smart way to expand your volunteer pool and build engagement among your less connected members. Got people who can’t commit to helping plan your annual meeting, but can spend a few hours being a conference greeter? This is for them.
Editor’s note: See a related blog post for more on this.

Advocacy

Out: Bemoaning congressional gridlock (was this ever in?)
In: Putting pressure on Washington

The government shutdown in October highlighted the power of associations to show policymakers the consequences of their actions—or inaction. From air traffic controllers to businesses to Head Start and Meals on Wheels, nonprofits sent volunteers, activists and cold, hard data to D.C. about the effects of the shutdown. Their collective message: This hurts everyone. Fix it.

Learning

Out: Expert-driven education
In: Peer-to-peer learning

With competition heating up from for-profit providers offering free or low-cost alternatives to association education programs, pressure to innovate in association learning mounted in 2013. While we don’t expect to see the traditional keynote address fall by the wayside anytime soon, associations are experimenting with decentralized learning formats where peers interact in smaller groups and more casual settings. Is a “learning village” right for you? Or if you need to beef up your online offerings, digital credentialing may be the ticket. You might be surprised at how motivating a digital badge can be.

11
Feb
14

Goodbye e-learning

TechStockPhotoAs a former journalist, I love data. And trend data are even better.

So when I came across “Association Learning + Technology 2014,” a recent report by Jeff Cobb and Celisa Steele, founders of consulting firm Tagoras, imagine my delight!

Young or old, technology has redefined the way we learn and work. As 8-to-5 days at the office have slowly turned into 24-hour social media networking from the car and virtual meetings during the kids’ soccer practices, social media has filled in the gaps.

“The world of continuing education and professional development has changed dramatically in the past few years,” Cobb and Steele said.  “To meet member needs and stay out in front of the competition, you need to arm yourself with real data targeted to help you grow your programs.”

The 52-page Tagoras report provides such data, which were collected based upon a survey of 200 trade and professional associations. “Association Learning + Technology 2014” is designed to help association leaders strategize for a new learning landscape, while meeting their members’ needs for convenient and quick access to information.

There’s a goldmine of information in the report, which you can get for free if you subscribe to Tagoras’ free e-newsletter.

I’m sure the trends and data provided in the report will provide future blog fodder. But for starters, Cobb and Steele have abandoned the term e-learning and instead use the term technology-enabled or technology-enhanced learning.

Nearly all survey respondents – 88.7 percent – indicated they use some form of technology-enabled learning. The most popular form of such learning, according to the report: webinar.

As for social media, 33 percent of respondents reported using YouTube for learning programs, followed closely by Twitter (32 percent). Facebook was next, followed by LinkedIn. Nearly 37 percent of those surveyed indicated they have a mobile learning platform, and live streaming – rather than virtual conferences – seems to be an upcoming trend.

Another key takeaway: The majority of all respondents report technology has increased their revenue from educational offerings, but less than a quarter have a strategy in place to launch new learning platforms.

Cobb and Steel found organizations that consider themselves to be very successful:

  • Report increased net revenue from their education offerings as a result of their use of technology for learning.
  • Have a formal, documented strategy for their use of technology for learning.
  • Have formal, documented product development and pricing processes that cover their technology-enabled and technology-enhanced learning.
  • Offer facilitated online courses, gamified learning, virtual conferences and at least some mobile learning.
  • Use a learning content management system (LCMS).
  • Offer a formal credential (e.g., a certification or license), regardless of whether the credential is their own.

As the association industry transitions into technology-enabled learning, other trends will emerge, the report said. There will be:

  • Growth in implementation of learning platforms and their integration with other key systems, like association management systems.
  • A continued focus on professional instructional design to help ensure educational products are effective.
  • The slowly growing use of social media for learning and increased dabbling in emerging products, like microcredentials and massive courses.
  • An increase in competition that will, in turn, drive experimentation as associations look at how best to deliver more value.
  • The professionalization of the education function overall, as the adoption and integration of sophisticated technologies increase the demand for savvy, experienced leaders in the continuing education and professional development business.
Jeff Cobb and Celisa Steele

Jeff Cobb and Celisa Steele

“We want to see more associations develop and use a strategy to guide their use of technology for learning,” Cobb and Steele said. “Gut-level governance can work, but more consistent approaches empower staff all over the org chart.”

While all this may seem overwhelming, “Associations Learning + Technology 2014” is an incredible measurement tool for associations, regardless of size and budget. As associations plan educational programs, sessions and conferences, it’s becoming increasingly important that technology take center stage.

But it’s O.K. to start small. Maybe the answer is a hybrid conference – in-person and live stream. Or maybe it’s establishing a professional group on LinkedIn. Or perhaps smaller associations can establish a YouTube channel and provide “tips of the day.” (By the way, this is a great project for interns, who love to create videos and are social-media savvy.)

The point is: Don’t be afraid to taste technology. And don’t leave your clients and members hungry or with a bitter aftertaste in a world full of ripe and delicious technological treats.

So, tell us, are you embracing technology-enabled learning? How do you incorporate technology into your matrix of educational opportunities?




meet aaron

Association learning strategist & meetings coach. Founder & president of Event Garde. Passionate about cooking, hot yoga, blogging, old homes, unclehood & pet parenting (thanks to Lillie the pup).

meet kristen

Writer, editor, public relations professional. Proud mom of three. Total word geek. Spartan for life.

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