Posts Tagged ‘target audience

13
Dec
12

Transforming your community into a collaborative learning environment

On Dec. 4, I had the pleasure of presenting a breakout session on collaborative learning environments during the 2012 Higher Logic Super Forum. Early in the presentation, we discussed the expanding role of content curation and how it can serve as a valuable tool for associations who wish to make meaning of the sometimes excessive information, content and messaging they share with members.

Simply put, content curation comprises three elements:

  • Sorting through vast amounts of content.
  • Organizing it around a specific theme.
  • Presenting it in a meaningful way.

And it’s valuable because:

  • We live in an era of content abundance.
  • Content curation offers high value.
  • Content curation maximizes resources and builds community.

Simply consider the more formal education programs your association offers each year. This likely includes face-to-face programs, digital learning, other meetings and events, and any certification, accreditation or licensure programs. Now multiply each of these programs by three marketing touch points and it’s more messaging than the average association member can reasonably absorb.

And we’ve not yet even considered the informal learning opportunities generated within our industry’s peer networks. So, it quickly becomes evident that a simple content curation strategy could easily help qualify some of this information, further promoting the organization as a valuable resource and content expert. Content treasurers may take many forms. Following is a partial list:

  • Guest bloggers/journalists
  • Slide decks/executive briefs
  • Handouts/resource materials
  • Discussion boards/online communities
  • Podcasts
  • Audio/video recordings
  • Social media feeds/conversations
  • Participant discussions/chat transcripts
  • Question/answer summaries
  • Program outlines/white papers
  • YouTube videos
  • Newsletter/magazine articles
  • Facilitator interviews
  • Case studies

It’s important to note here that true content curation requires some sort of transformation. It’s not about simply posting a slide deck to a website for someone to download. Rather, curating a series of slide decks from a single conference on the same topic might result in an executive brief highlighting only the key points/images from each.

Besides, when’s the last time you downloaded every single slide deck from ASAE’s annual meeting? Okay, it’s possible; I’ll give you that. Let’s take it a step further. When’s the last time you then reviewed, considered and implemented the ideas from each? This, my friends, is nearly impossible. Not to mention, the thought alone is purely overwhelming.

But it’s not enough to simply create content – curated or otherwise. You must then communicate and share this content with others. Otherwise, why do it? Following are just some of the ways you might consider sharing your content with association constituents:

  • Newsletter
  • Magazine
  • Blog
  • Website
  • Online community
  • Email
  • Direct mail
  • Social media

When utilizing these communication channels to share content, consider these tips:

  • Utilize a consistent learning, education or content brand. This may include a clever name, logo and tagline, as well as certain graphics, colors and fonts.
  • Identify your organization’s available communication channels and draft a comprehensive marketing strategy that utilizes multiple media.
  • Develop an editorial calendar that focuses on a specific subject each month or quarter based on the volume of content you have to share.

Finally, creating a collaborative learning environment requires the engagement of your community. There’s no need for this responsibility to land squarely on the shoulders of staff. Consider your target audience. It’s likely bigger than your current membership. Some examples of your organization’s various constituent groups may include:

  • Subject matter experts
  • Board members
  • Speakers/facilitators
  • Legislators
  • Sponsors
  • Vendors/suppliers
  • Members
  • Staff
  • Volunteer leaders
  • Components

You’ll note here that not every constituent group will be interested in the same content or should be communicated to in exactly the same way. What’s the right combination for each target audience? When you are able to curate the right content and share it with the right constituents via the right communication channels, engagement soars.

Furthermore, utilize these individuals as content experts. Whether this means recruiting them to serve as presenters, facilitators or curators, or simply featuring their blogs and industry resources within your established community, bring them into the fold. Develop file sharing, communication and collaboration tools that makes this process even easier and less cumbersome.

So, my question to you is this: How does your organization curate content? Likewise, how have you transformed your community into a collaborative learning environment (or what strategies are you considering for 2013)?

31
Jul
12

“Final”: The one word that can ruin your presentation

Josh Lord, MBA

This post is authored by guest blogger Josh Lord, MBA. Josh is director of membership and strategic initiatives for the Michigan Dental Association. Email: jlord@michigandental.org

Tricking myself into believing the first, second, ninth, or right-before-the-deadline version of my recent Ignite presentation was my “last and best” effort almost ruined the most important public speaking appearance of my life.

I recently had the opportunity to be one of 11 keynote speakers during the Ignite event at the Michigan Society of Association Executives’ annual conference, OrgPro. Thanks to Aaron, I was asked to kick off the inaugural session, speaking first to a group of about 125 attendees, not to mention thousands (I’m sure) of un-named onlookers who were able to catch the talks via the live stream that MSAE had set up. As someone who has always dabbled in public speaking since I took first place in fourth grade for my “When I Grow Up” speech, I’ve always prided myself on delivering a thoughtful, engaging message – usually via a first, or nearly first, draft presentation.

In fact, I’ve always used my first-to-finish mindset coupled with the knowledge that my initial attempts typically rank in the top of the pack as a security blanket for justification that I never, or rarely, needed to go back through and measure twice before cutting once (as my father would always tell me). This (false) sense of confidence has always applied to writing, crafting presentations, reviewing balance sheets, etc. (In fact, I’ve yet to even look  back at what I wrote at the start of this post – maybe I’ll do that later…)

When Aaron first reached out to me about speaking during the Ignite event, I was so pumped about the opportunity that I started working on my slide deck that very day. This would have been appropriate, but since MSAE had yet to formally vet and accept my presentation proposal, maybe I had gotten a little ahead of myself. But, of course, I was confident that I would be selected, so I went forward knowing that I would crank out a slide deck, check it off of my to-do list, and then worry about practicing for the talk for the next 2.5 months.

But, a funny thing happened the night after I got done putting together the draft of my presentation (20 slides with 20 images with a message that I thought was coherent).  While walking my dog and thinking about my “final” presentation, I realized there were gaps in my speech. And, with only five minutes allotted to deliver an ah-ha message to the largest gathering of association professionals in Michigan, I couldn’t afford to miss a beat, or leave a gaping hole.

I returned to the office the next day and started working on V 2.0. Then, with deeper thought and analysis, V 3.0-V 9.0. Within days of analyzing what I thought was my “final” draft, I had revised my presentation several times.

I walked into our first Ignite dress rehearsal in mid-June knowing that my ninth version would be my golden ticket to Ignite success. I was comfortable with the content, with the order, with my delivery, and with my transitions. Within the first 15 seconds of getting feedback from my fellow Ignite newbies, I realized there would be at least a tenth version – if not more. A few weeks later when I returned to speak in front of my peers for our last/final dry run, I realized V 10.0 would end up becoming V 11.0 (at a minimum).

As I kept returning to the drawing board, something I wasn’t used to doing as a Type A, get-everything-on-my-to-do-list-done-now-so-I-can-move-on kind of professional, I realized that for years I had been missing out on opportunities to refresh my message and hone it in just the right way so that I could establish a direct connection with every audience member on at least one occasion. For the first time I recognized that “final” never really can, or should, be “final” until the absolute last moment.

I kept making changes to my presentation until the day before it was due to MSAE for incorporation into their master slide deck. And, I was the better off for it. Now, I did cut myself off from editing with enough time to spare so I could officially focus my attention on practicing my delivery, but not a moment before I could squeeze in my last point to make an impact.

When all was said and done, I had drafted 16 versions of a single presentation that 2.5 months earlier I thought I had wrapped up after Draft 1, and even before I was told that I’d be speaking at the event.

Based on my experience, here are some things to consider when you think your presentation, analysis, letter, etc. is in its “final” form:

  • Have you even considered editing what you’ve prepared? Have you allocated enough time for thoughtful self-editing?
  • Who, besides you, has looked at the content? (Note: Family and friends don’t, or shouldn’t, count!)
  • Have you addressed all of the potential questions that could arise after listening to or reading your piece? How do you know you have?
  • Are there apparent gaps between thoughts and themes? Is there more than one theme?
  • Do your metaphors and generalizations speak to everyone in the target audience(s)?
  • Do your images resonate with everyone in your target audience(s)?
  • How many more weeks/days/hours are between “now” and the deadline? Reasonably, how many more opportunities do you have to make your current version even better?

Now that my Ignite talk is behind me, I’m confident in saying that had I not taken the time to review what I thought was final over, and over, and over again, my talk would have been mediocre at best. As someone who never accepts mediocrity, and certainly doesn’t want to be labeled as such by others, I’m thankful that I spent as much time re-working final versions until I got it just right.

My question to you is this: Why is it that we are so confident in our skills that we become our own worst enemies and miss out on the chance to create something much better than we could have imagined all because we accept “final” as just that?

P.S. I did re-read this post in its draft form, at least once.




meet aaron

Meetings innovator & professional development trailblazer. Founder & president of Event Garde. Passionate about The Food Network, hot yoga, blogging, old homes & unclehood.

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