Archive for the 'Meetings' Category

14
Oct
14

Wi-Fi woes for Marriott

wifi-cellularLast year, I attended a conference at a venue that shall remain nameless. During the two-day event, similar to most professional events, live tweeting was encouraged.

So imagine my frustration when I couldn’t connect to Wi-Fi. Worse yet, imagine the frustration when no one in the room could connect. No one, that is, except for the person at the back of the room using his mobile hotspot.

After several minutes, a panicked IT crew finally resolved the issue and we were filling the Twittersphere with hashtags, comments and replies.

Crisis averted, but what if that hotel had blocked our access? What if my fellow conference attendee hadn’t been able to use his hotspot?

Connectivity is perhaps the most important amenity at conferences. Whether it’s using technology during a session or whether it’s working remotely, professionals expect speedy, affordable Internet connection.

So that’s why an angry conference participant filed a complaint with the Federal Communications Commission against Marriott in March 2013.

On Oct. 3, FCC released a statement announcing Marriott – which owns Gaylord Opryland Hotel and Conference Center, in Nashville – will pay $600,000 to resolve the FCC investigation. The FCC found that employees of the Opryland Hotel intentionally blocked access to guests’ personal Wi-Fi Internet connections. Yet, Opryland charged customers, exhibitors and others up to $1,000 to use Marriott’s Internet.

multiplemobile“Consumers who purchase cellular data plans should be able to use them without fear that their personal Internet connection will be blocked by their hotel or conference center,” said Enforcement Bureau Chief Travis LeBlanc. “It is unacceptable for any hotel to intentionally disable personal hotspots while also charging consumers and small businesses high fees to use the hotel’s own Wi-Fi network. This practice puts consumers in the untenable position of either paying twice for the same service or forgoing Internet access altogether.”

The complainant alleged that Marriott employees intentionally “blocked” hotspots by manipulating technology, and as a result, forced conference goers to connect to Marriott’s spotty Internet.

Under the terms of the consent decree the FCC announced, Marriott must stop the use of Wi-Fi blocking technology and take significant steps to improve how it monitors and uses its Wi-Fi technology at the Gaylord Opryland. And Marriott must file compliance and usage reports with the FCC every three months for three years.

As you can imagine, Internet consultants are having a field day with this story. Not to mention ethicists. Marriott claims it was trying to protect customers from “rogue hotspots,” but that argument doesn’t seem to hold water with the general public.

Some travel analysts predict that soon the issue might be moot, as customers grow more insistent on 24-7 access. In fact, they say, in the near future, Internet access may very well be free for all hotel guests.

But for now, industry professionals agree that Marriott was in the wrong.

“Of course, convention venues have every right to charge reasonable rates to support exhibitor access to the hotel’s broadband network and to secure that network against hackers, but when it comes to jamming, we’d draw the line where the FCC drew it,” Travel Weekly argued in a recent editorial about the investigation.

While this may not be common practice at hotels, I’ll be anxious to watch this unfold. How will other venues react to the investigation? Will we start to see “customers’ bill of rights” pop up?

A little public relations tip for hotels and conference centers: You’d be wise to jump on the bandwagon. If you’ve got an opinion on the ruling, make it known. Write an op-ed. Advertise your Wi-Fi policy.

Stay tuned for more on this, as I’ll be writing follow up posts. I’d like to hear from hotel professionals and/or lawyers. Did Marriott violate customers’ rights?

In the meantime, tell us. Do you review a venue’s Wi-Fi protocols before booking?

16
Sep
14

Fun and games for associations

Chase-Bank-Gamification-Example-CaseStudy-IGamifyJust about everyone I know is addicted to Candy Crush. (Not me. I tried and was terrible.) And I have quite a few friends who thrive on becoming king of a location on FourSquare.

Me? I get excited when I get a new badge on my hotels reward program and can share it on Facebook.

Ah, Facebook. Its gamification genius has taken social media by storm. In fact, it seems companies of all sizes are joining the gamification bandwagon.

But what is it?

According to Clickipedia, “Gamification is used by brands to motivate employees, create healthy competition among teams, generate buzz or social proof and encourage customer loyalty, among other benefits. With a variety of techniques – some easy to implement, some requiring advanced planning, coding, or technical expertise – any business can use gamification to get better results, no matter what your goals.”

And this means associations.

For example, if your association operates a blog, consider ranking users – and commenters – to reward those who contribute the most to your blog. Create badge levels and then allow commenters to share the badge on Facebook. You can also do this on your website. Create reward programs for the materials your customers buy, the articles they read and the events they attend.

Or, if you’re unveiling a new education module, consider making the demo a game.

For more ideas, check out Clickpedia’s 25 Best Examples of Gamification.

According to EventMobi, there are five basics of gamification:

  • collect points
  • achieve new levels
  • earn achievements such as badges and prizes
  • participate in challenges
  • compare progress with others via leader boards.

g1But where to start? In June, Incentive Research Foundation released a whitepaper on gamification, listing some important dos and don’ts.

It suggests thinking of those you’re trying to entice as “gamers.” These gamers could be employees, customers, community members or meeting attendees. An app might be the best way to do it. For instance, if you’re hosting a conference, create an app. Think about doing a mobile scavenger hunt with the app to foster networking and creativity. Or, reward conference attendees with badges for taking short quizzes at the end of a session.

Gamification is mostly about psychology, not technology, the authors wrote. So it’s important to identify the behaviors you’re trying to engage.

But be careful. Games can be addicting and they can alienate a potential customer base. So make sure that your efforts are valuable.

“Gamification is hyped and often touted as a kind of magic bullet for getting consumers or employees to do what you want,” IRF said. “Yes, gamification can change human behavior, and it is effective, but your players aren’t stupid. Regardless of the experience you are gamifying, it must eventually generate some real value. Otherwise, your players will eventually realize that you’ve wasted a lot of their time playing, but provide no value what so ever. This leads to gamification backlash, where your players start to resist your future attempts at gamification.”

Has your association entered the gamification world? If so, tell us about it.

08
Jul
14

Six Ways to Intersect Publications and Education Events

This month’s blog post is by Kim Howard, CAE, an award-winning publisher and president of Write Communications, LLC. Write Communications works with association leaders to create mission-aligned content for every channel for measurable results. She is the immediate past president of Association Media & Publishing. Howard can contacted at kim@writecommunicationsllc.com.

Kim Howard

Kim Howard, president of Write Communications, LLC

Delivering content to your members is a cornerstone of not only your publication program, but also your education events. In a perfect world, all our members would attend our events. But because they don’t, how do we share that information while not reinventing the wheel? How do we help sell the value of our education events? How can we showcase the content in the best possible way before, during and after our programs? Here are some ideas.

  1. Go beyond an ad. Cross-promote your events in the publications that you have. When you have a regularly published magazine, your content, if it’s mission-aligned, will likely fall in line with topics discussed at your education events. Is your editorial calendar in line with broad issues that are discussed at your conferences? Are you covering your content through the applicable lens for your members? Many associations have membership that runs the gamut, from students to c-suite executives. While it’s difficult to serve them all in one publication or conference, you can successfully integrate your content to cater to the cross-section of members. I use the term education events loosely because this could mean an in-person conference, webinar or podcast, lunch and learn or brown bag, etc. Have staff, freelancers or volunteers cover the event and write an article about the topics and subsequent discussion during the event. This is an excellent way to generate content for your publication and showcase the discussion. It’s also a great way to showcase your volunteers. Many members covet a byline on your association’s blog or in your publication. Covering select sessions at your events drives home the message to those members who didn’t attend that the event’s content is something to hear first hand. Think of it as your indirect sales guy.
  1. Give sidebars new meaning. Sidebars help break up your content and add an element of information that otherwise may be awkward to include in the main story. You are likely housing your speaker’s content somewhere on your website and the subject will also pertain to something you’re covering in your publication. Remind your readers that the content is still there and provide access to it by showcasing it in a sidebar. You could have content available from a webinar, a whitepaper or a slide presentation from an annual conference session. Use it. You don’t have to showcase the entire resource—just use a link, headline and blurb. And don’t forget your association’s other resources such as whitepapers, reports, webinars, podcasts, blog posts and other nuggets of information that show your members they have access to solid industry or profession information.

published

  1. Ask speakers to convert their presentation into an article, or interview them. This approach works best if you have your editorial staff attend the selected sessions and figure out which ones will translate into content for your publication. It also helps to weed out the presenters who were less than stellar: You probably don’t want to showcase their content in your publication. And it’s unlikely their content would translate well in a new format. Add an editor’s note at the beginning or the end of the piece letting readers know the topic was first discussed at “XYZ” conference, webinar, etc. I have used this approach for years and our publications have received many excellent articles that we published.
  1. When you have a hot, timely topic of discussion, ask the speaker or panelists to write blog posts about the subject before the event. There is always some piece of relevant information that speakers wish they could include, but can’t because of time constraints or because it diverts from the subject a little too much for an event. Not only is this a good way to showcase the content, but also it creates buzz about your event and may even increase the numbers from last-minute registrations or day-pass registrants.
  1. Cross-promote your education event through Twitter. If you know that certain members are into social media, especially Twitter, and they have fast fingers, ask them which sessions they would consider covering for you. This approach works best live, but after the event, consider picking out the top five or 10 tweets from the meeting and using that information as a sidebar to post-event coverage. The great thing about this approach is that you are covering a session that may not be covered a traditional way. It’s yet another insight into the education content that your meetings and events offer.
  1. Additional ideas might include:
    1. Videos or other enhanced content in digital publications. Careful planning and scheduling can yield good video clips from members when they are onsite.
    2. Executive summaries of content, ideas or discussions to share with attendees/those who were unable to attend as resources rather than simply as informational articles. (Think of this as a note-taking service or perhaps even enhance these notes with new information to make them that much more useful).
    3. Leverage sample content/learning outcomes/ROI/testimonials in next year’s event marketing materials to make the promotion that much more compelling.
    4. Consider year-round opportunities to position your annual meeting vs. only the two to three months leading up to the conference; keep the conversations going.
    5. Consider repackaging content into an infographic or other visually interesting format to help members/attendees digest the information in a new way.

Even if you can’t implement all these ideas, pick one that you know will work with your membership and any internal constraints you may have. Starting small will be the first step to yielding better results for your educational events and content that you deliver to your members.

01
Jul
14

If Events Could Talk: 10 Strategies for Fueling a Powerful Voice

Content-AuditHas your association conducted a communication audit within the last three years? More specifically, are your meetings and publications teams working together to ensure your association’s events are effectively marketed?

If your events suffer from stagnant or declining attendance, sponsors or exhibitors – or if you have difficulty securing quality speakers – the answer lies not in a silo, but rather in your team. Following are 10 strategies your association can immediately implement to boost the reputation of its signature events and, in turn, its bottom line.

  1. Branding – A uniform event name, acronym or hashtag from one year to the next is just the beginning. To ensure your members easily recognize an event at first glance, consider how colors, logos, fonts and overall design elements are used consistently across communication platforms.
  2. Differentiation – Briefly scan the professional development landscape and you’ll find fierce competition all around you – colleges and universities, other associations and even your own members. Event messaging must clearly illustrate in both quantitative and qualitative terms how your event is different from the rest.
  3. Value proposition – Every event comprises some combination of learning and networking. One way to elevate yours above the others is to demonstrate the value attendees can expect to gain in both the short-term (e.g., contacts, ideas, goals, objectives) and the long-term (e.g., strategy, tactics, products, services, profit).
  4. Voice – If your event could talk, what would it sound like? An elderly grandparent? A progressive hipster? Ensure written collateral closely resembles the tone and sophistication of your audience. As appropriate, add in elements of levity, informality, slang and pop culture to also make them fun and interesting to read.
  5. Brevity – Promotional pieces are not the place to be long-winded. Prospective attendees are inundated with messaging each and every day, so make it easy for them to cut through the noise and connect with your publications. Don’t be surprised if fewer words result in improved open and click-through rates, too.
  6. Channels – Determine how your association communicates. And don’t just think in terms of print communications – include all digital and social media platforms, as well. Optimal event marketing is multimedia in nature and should include messaging in most – if not all – of these communication channels.
  7. Testimonials – Never underestimate the power of an exceptional experience, particularly by Generation Yelp. Gather and share both written and video testimonials from attendees, sponsors, exhibitors and speakers. Ultimately, it means more coming from their peers than it does from you.
  8. Images – We know a picture is worth a thousand words, so ditch the clipart and invest in a professional photographer to take pictures during your signature events. Use these photographs throughout your marketing materials to tell your event’s story: who attends, how they engage and what they learn.
  9. Sample content – Sometimes prospective attendees and their supervisors are looking for added insurance your event will be worth their time and money. Sharing sample content in the form of slide decks, handouts, executive summaries and video clips may be just the ticket to secure their participation.
  10. Volunteers – Identify your repeat attendees and arm them with the tools needed to promote your events. Consider guest blog posts, social media chats and featured magazine columns. Likewise, remove as many barriers as possible to encourage easy sharing of member-generated materials.

While you may not have the resources to employ each of these tactics between now and your next annual meeting, take some time this month to identify and address the low-hanging fruit. Then develop a long-term strategic plan for implementing the remaining marketing and communication ideas, remembering to include representation from both the meetings and publications teams.

At the end of the day, you simply can’t afford to ignore what your events are saying about you, your department and your organization.

24
Jun
14

5 Cool Things Associations Are Doing at Meetings and Events

This month’s guest blog post is by Samantha Whitehorne, deputy editor for Associations Now. Contact Whitehorne at swhitehorne@asaecenter.org.

Samantha Whitehorne

Samantha Whitehorne, deputy editor for Associations Now.

As the weekly blogger (and deputy editor) for ASAE’s AssociationsNow.com, I write about some of the innovative things that associations are doing for their meetings and conferences. While it can be stressful to come up with something new each week, it gives me a chance to spotlight association meetings, which sometimes are wrongly perceived as unable to keep up with the likes of bigger conferences such as SXSW or TED.

Here are five ideas executed by associations throughout the past year that I think are the best of the best.

Have Staff Wear the Latest Technology
In April, the Washington Restaurant Association outfitted its onsite staff with Google Glass to provide a live video feed of the event.

During the two-day event, WRA staff wore Google Glass while walking around the show, producing a video feed that streamed on its web site to give people an idea of the event’s layout and provide additional exposure for exhibitors via “on-camera” interviews.

“It allows us to go to a lot of the exhibitors and industry experts who are part of the trade show and interview them in a casual manner,” Lex Nepomuceno, WRA’s director of communications and technology, told Associations Now.

Keep Attendees’ Health in Mind
More associations are helping to keep attendees on track when it comes to their health and fitness while they’re onsite. For example, the annual conference and exhibition of the Health Information and Management Systems Society offered a three-day Wellness Challenge this year.

Here’s how it worked: Attendees had to sign up through the meeting web site and were required to have a fitness tracker to participate. They could either purchase a Misfit Shine activity tracker for $59 through HIMSS, which they picked up onsite, or use their own.

Each of the three days featured a different challenge. Participants used their trackers to calculate each day’s measurements and then posted their numbers online to qualify for daily prizes, which included two $300 gift cards and an iPad mini. To ramp up the competitive spirit, participants and other attendees could visit a booth in the exhibit hall to see who was in the lead each day.

Perfect the First-Time Attendee Experience
Conference newbies can be just as anxious to attend a meeting as they are excited, especially if they don’t know anyone, which is why the first-time attendee experience is so important.

The Society of American Archivists, with the help of its Students and New Archives Professionals Roundtable, put together a first-timer’s guide for its 2013 joint meeting with the Council of State Archivists. It includes a list of what to pack and a guide on how to best network at the conference. In the latter section is a breakdown of networking opportunities made specifically for first-time attendees, including the Navigator and Lunch Buddy programs. SAA also has two other resources on its site for first-timers: One has interviews with three previous attendees highlighting their tips and tricks for making the most of the conference and the other focuses on how to best navigate the meeting.

The American Homebrewers Association also has a fun first-timer’s guide for the National Homebrewers Conference on its site. My favorite tip — written by “AHA Conference Veterans for Fun” — is this: “As delicious as it is, beer is not really food. Don’t get carried away with your conversation on hop glycosides and hot side aeration and forget to eat.”

conferenceDesign a New Learning Experience
Well-known keynoters, high attendee numbers and hundreds of education sessions are nice, but they don’t guarantee a successful meeting. What does? Designing a learning experience members can’t re-create or find elsewhere.

With member feedback in mind and a desire to create a more engaging learning experience, the National Association of Secondary School Principals made a fundamental shift in how knowledge was acquired and delivered at the NASSP Ignite 2013 Conference.

The backbone of the strategy was the Connected Learning Center, located in the middle of the exhibit hall. The center featured a technology showcase to demonstrate new tools and included a place for speakers to hold mini-sessions to dive deeper into concepts and topics they presented on during their larger, 75- to 90-minute learning sessions held earlier the same day.

To further encourage this dialogue, presenters also were able to hold “office hours” in the center. These open-door meetings gave speakers and attendees the opportunity to discuss the work they’re doing.

Let Members Do the Planning
In an effort to get members more involved in the meeting-planning process, the National Association of Plan Advisors — a sister organization of the American Society of Pension Professionals and Actuaries — let members select session topics for its NAPA 401(k) Summit, which took place in March in New Orleans.

The best part was that it was inexpensive and simple. ASPPA used the free, open-source platform All Our Ideas for the voting process. The tool was easy for members to navigate. They were given two session ideas, and they could either pick their favorite or add their own idea into the mix for others to vote on. The process was then repeated. The platform’s algorithm sorted and ranked the ideas in real time, allowing members and ASPPA staff to see what topics were in the lead.

What other cool and innovative things do you think are occurring in the meetings space, association-related or not? Share in the comments or shoot me an email at swhitehorne@asaecenter.org.

03
Jun
14

Engage volunteers, take a page from the magazine

“Busy.”

I suspect this is the four-letter word you last used in response to the question, “How are you?” And it’s probably not an exaggeration either. With impending deadlines at work, the various extracurricular activities of our children and our own attempts to maintain healthy lifestyles, there are countless commitments that draw down on our time.

And yet it’s incumbent upon each of us to acknowledge those who have helped us build extraordinary careers and give back to our respective professions in meaningful ways. Whether mentoring emerging professionals, serving on boards and committees or simply sharing with colleagues our best practices and lessons learned, every little bit helps.

Pictured with Bill Hamilton, president, Bill Hamilton Designs

Pictured with Bill Hamilton, president, Bill Hamilton Designs

Editorial Advisory Board

For the last year I’ve had the opportunity to serve on the editorial advisory board of Michigan Meetings + Events magazine. In some small way, my expertise and insights have helped shape a publication that serves as a resource to meeting and event planners and suppliers in our state.

And as a board member, it’s more than just a listing on the masthead of each issue. We attend board meetings to discuss details of the magazine—what we think works, what we think should be improved—and swap stories about the state of the industry.

We also vote for the magazine’s annual Hall of Fame inductees. Prior to that meeting, we nominate individuals in seven categories: Best Meeting Professional, Best Special Events Planner, Best Supplier, Up-and-Coming Meeting Professional, Up-and-Coming Special Events Planner, Up-and-Coming Supplier and Lifetime Achievement.

This year I was honored to nominate Katie Dudek, CMP as the up-and-coming meeting professional. By board vote, she was inducted into the 2014 Hall of Fame on May 29 during the annual Best Of Awards party. Dudek is a meetings manager for the Michigan Association of Certified Public Accountants in Troy – and she’s an exemplary role model for the meetings industry.

photoContent & Articles

As content and articles are developed for the magazine, I’ve also provided input on story ideas and recommended sources for specific stories. Additionally, I’ve written a column called The Meetings Coach for the last several issues. Following is a snapshot of the topics I’ve tackled:

But don’t take my word for it. If you’re not yet receiving Michigan Meetings + Events magazine, order your free subscription today. Similar publications are offered in California, Colorado, Illinois, Minnesota, New Jersey, Pennsylvania and Texas, as well as two regional publications (i.e., Mountain and Northwest).

Each issue includes the most up-to-date, need-to-know local intelligence for meeting and event professionals (and those interested in these topics). The Summer 2014 issue was just released here in Michigan. And exciting topics are on the horizon for this fall, including a piece from yours truly on exhibitor success guides.

Lessons Learned

The real takeaway here is that associations could (and should) take a page from the magazine when it comes to volunteer engagement. Following are my 10 lessons learned having been a part of this experience for the last year:

  1. Volunteers appreciate limited commitments given their busy schedules.
  2. And those with more time on their hands enjoy opportunities to scale up their involvement.
  3. Stronger products are produced with the help of volunteer insights.
  4. Don’t underestimate the value of networking and the camaraderie that will grow among a group of volunteers.
  5. Be sure volunteer groups represent a good cross-section of your industry for optimal results.
  6. Busy work will not be well received; coordinate meaningful opportunities for volunteers to pay it forward.
  7. It’s best for volunteers to see and benefit from the fruits of their labor in a timely way.
  8. Recognition is always welcomed and appreciated.
  9. Loyal volunteers are often your organization’s best advocates.
  10. Volunteers like to talk; tight agendas and pre/post socials are your friend.

Tell us: How do you engage volunteers? Which of these lessons will you apply to your organization?

06
May
14

Back to basics: Education programs

photoI recently facilitated two sessions on meeting planning and professional development for the Michigan Society of Association Executive’s (MSAE) Academy of Association Management. It’s again a reminder of the important intersection and relationship between learning and logistics, particularly as it relates to association education programs.

The course content primarily focuses on two chapters of Professional Practices in Association Management, Second Edition: Chapter 26 on education programs and Chapter 32 on meeting planning and management. Additional insights were gleaned from The Meetings Report jointly published by Event Garde and MSAE.

Following introductions and an outline of the day’s learning outcomes, I shared four big ideas that represent the importance of education to our organizations:

  1. Meetings represent a significant and increasing proportion of association revenue.
  2. Significant percentages of association memberships attend annual meetings or trade shows.
  3. Members believe the most important function of an association is to provide training and professional development.
  4. Six of the top seven reasons identified by association leaders as the reason people join are related to meetings. (Note: The final reason is related to advocacy.)

For a long time, planners have been tasked with coordinating chicken and chairs. Perhaps this is an oversimplification of their role as logistics managers; however, it’s clear that for many they’ve had little to no experience in instructional design, speaker coaching and content development. And most aren’t afforded a seat at the executive leadership table.

I firmly believe that moving forward our meetings personnel must have skillsets in both logistics and learning if they’re to find and cultivate successful association careers. As members become more sophisticated and their options to learn and to network become more bountiful, the status quo is no longer enough to capture their interest or to motivate their purchases.

So it’s time to get back to basics.

Carousel_at_Hyde_ParkAccording to Ralph J. Nappi, CAE and Deborah B. Vieder, “The very purpose of an association—enabling people to achieve common goals, meet common needs, and solve problems—is realized by sharing information, networking, or joining together for a common good. In many associations, education programs help achieve these goals.”

So, what truly is the purpose of education? It seems like a simple enough question. But if you’re not currently asking it each and every time you plan a program—whether new, recurring or inherited—you’re doing both yourself and your organization a tremendous disservice. Our Academy participants—across both sessions—shared with us these thoughts during an initial carousel activity:

  • Advocacy
  • Apply new skills and best practices
  • Better serve clients/members
  • Better understand complex issues
  • Career advancement/professional growth
  • Create a stronger workforce
  • Deliver content
  • Diversity/adaptability
  • Efficiency (i.e., cost savings)
  • Elevate the profession
  • Expand the field
  • Gain experience
  • Hear about developing trends
  • Improve ROI
  • Increase awareness/income
  • Knowledge acquisition/retention
  • Learn about the latest information shaping business/profession
  • Learn things you didn’t know you needed to know
  • Make connections/networking
  • Motivation
  • Personal growth
  • Prepare for certification
  • Problem-solving
  • Provide a ready resource for the continuous learning necessary to keep pace with today’s rapid rate of change
  • Resource acquisition
  • Stimulate innovation
  • Workplace transference

Next, we asked the question: What types of education programs do associations offer? At first blush, this question seems elementary: learning and networking or face-to-face and distance. But when we really dig into the available options, the list grows exponentially. This is especially important when finding the “right” fit for our next generation of learners.

  • Accreditation
  • Annual conferences
  • Board/committee meetings
  • Case studies/reports
  • Certification
  • Communities of practice
  • Competency-based
  • Demos
  • Expositions
  • Face-to-face
  • Facilitated
  • Focus groups
  • Fundraisers
  • Institutes
  • Internships
  • Interviews
  • Knowledge-based learning
  • Networking events
  • Mentoring
  • Online learning/training
  • Peer-to-peer
  • Printed resources/materials (e.g., publications)
  • Regional meetings
  • Research-driven
  • Retreats
  • Roundtable discussions
  • Seminars
  • Social networking sites
  • Surveys/evaluations
  • Symposia
  • Team-building
  • Tradeshows
  • Virtual (e.g., webinar, on-demand)
  • Websites
  • Workshops

Finally, we don’t operate in a vacuum. We must constantly survey the environment to evaluate our competition (specifically as it relates to providers of continuing education our members find relevant, innovative and cost effective). Following is a preliminary list of other education opportunities that likely exist for your association members:

  • Business groups/counsels
  • Certificates/certifications
  • Chambers
  • Clubs/chapters
  • Community colleges
  • Computer-based studies
  • Consultants
  • Corporate training
  • Exhibitors
  • Extension programs
  • For-profit groups
  • Free information online
  • Government agencies
  • Home-study courses
  • In-house training
  • Internet
  • Law firms
  • Leadership centers
  • Magazines
  • Members
  • Networking
  • Non-profit groups
  • On-the-job (e.g., individual unit, corporate office)
  • Other associations (e.g., international, national, state, regional, local)
  • Personal networks
  • Publications
  • Sponsors
  • Suppliers/vendors
  • Topical conferences (e.g., TED Talks)
  • Universities
  • Webinars
  • Wikipedia
  • YouTube

The key takeaways here are relatively straightforward:

  1. Define goals and objectives for each and every program your department offers – and develop unique learning and networking experiences that meets those goals.
  2. Identify program types and formats your members find appealing and valuable; support your speakers and facilitators both in the planning and the delivery of these programs.
  3. Analyze your competition; summarize and effectively promote both how your programs differ and the innate value proposition they offer participants.

In the meantime, tell us what you would add to this conversation.




meet aaron

Association learning strategist & meetings coach. Founder & president of Event Garde. Passionate about cooking, hot yoga, blogging, old homes, unclehood & pet parenting (thanks to Lillie the pup).

meet kristen

Writer, editor, public relations professional. Proud mom of three. Total word geek. Spartan for life.

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